Refunds and shipping
1. Refund Eligibility
1a. All customers purchasing plans, products or services are entitled for a full refund if;
it was sold in contravention of our T&Cs;
within a 14 Day period of purchasing a product;
products are still in the original condition and are sealed;
is not a digital product that has been produced solely for the use of the customer;
is not a personalised item that has been made specifically for the customer (i.e custom Gamertag);
products have arrived, damaged, with parts missing or in poor condition.
2b. We will not be held responsible for any delay in contacting us.
2c. If a refund is approved for digital content, you will lose all rights to that work and therefore it cannot be used;
for personal reasons;
in any publications or redistributed for any reason;
2d. You may cancel a plan by contacting support or filling out the relevant ticket on the plan management page, alternatively you may contact support.
2e. Only in exceptional circumstances, or where we are at fault will a refund be approved of the 14 day period.
3a. We can not be held responsible for any delay or losses caused by a third party supplier and/or courier.
3c. UK Domestic 'standard shipping' is carried out using Royal Mail, customers may pay extra on some items for tracked shipping. Other couriers may be used when shipping internationally or throughout Europe, where a higher premium may apply.
3d. Customers are explicitly responsible for paying any customs fees or holding fees for non-domestic services.
3e. Production & Shipping within the UK usually takes 2-3 weeks unless the product description states otherwise extra time may be required during busy periods, like Christmas and other events.
4b. If necessary, postage costs may be refunded providing that the customer uses a reasonable service that is defined exclusively by us.